If you haven't received the confirmation email, follow these steps:
Make sure the email address is correct. If there are no errors, try resending the confirmation request—the first attempt may have failed due to an issue with your email account.
Make sure your mailbox isn't full. Most email services have a storage limit. Once you free up some space, new emails will be delivered as usual.
Check your email security and filtering settings. Emails from the website may be blocked automatically or moved to other folders.
Check the “Spam” and “Promotions” folders in your mailbox. If the email isn't there, contact the website's support team to find out why.
If you haven't received the confirmation email within 5 minutes, try using a different email address or try again later.
If you aren't receiving SMS messages to link your account on the website
The SMS may be delayed by up to 5 minutes. Please wait a few minutes before requesting the code again.
If you still haven't received the SMS, follow these steps:
Check that the phone number is correct.
Make sure your phone is switched on, has network coverage, and can receive SMS messages. Restart your device if necessary.
Check whether incoming SMS filtering (anti-spam) is enabled on your device or by your mobile carrier.
If you're using a VPN, turn it off and try requesting the code again.
Make sure you're using a regular mobile phone number. Confirmation codes cannot be delivered to virtual (temporary) numbers.
If the issue persists after you've tried all the recommended steps, contact the website's support team to find out why.
💡 Tip
If you have any questions or need more information, please don't hesitate to contact our support team.
We're always happy to help!