🪪Verification – a procedure for confirming a user's identity to keep their account secure. The process consists of two levels: filling out a form and uploading an identity document.
🔍Where can I find the verification section?
You can complete verification in your account settings under “Verification.” If you can't see this section or encounter an upload error, try switching browsers, clearing your cache, or switching from mobile data to Wi-Fi.
What are the verification steps?
Level 1: Fill in your personal details.
Level 2: Upload a photo of an identity document and a selfie.
How long does verification take?
The time required depends on the quality of the uploaded information. Verification usually takes up to a few minutes, but in some cases it may take longer, or you may need to resubmit documents in better quality. You can track your status in the “Verification” section.
How do I complete verification? Which documents should I upload?
To complete verification successfully, please follow these instructions:
Select your country of residence and the type of document you will use to confirm your identity.
If you use a passport, upload:
a photo of the main page showing your surname, first name, and patronymic;
a photo of the page showing your place of residence registration.
2. Alternatively, you can use a driver's licence. In this case, upload a photo of the front of the document showing your personal details and the holder's photograph.
💡Before uploading, make sure the images are of good quality: all details must be clear and easy to read. This will speed up the review and help you complete verification without delays.
3. Upload the selected document in the appropriate section.
4. Complete photo verification.
All data and personal information provided by users when submitting documents are protected.
You can upload documents for review on this page:
💡If you're having trouble finding the section or uploading documents, or would like to check the status of your application:
Contact support via online chat or email;
Check the “Verification” section in your account for new requirements, the status of your application, or the review results.