How do I withdraw funds?
1. To withdraw funds, simply go to the Wallet section in the top-right corner of the website.
2. Then select your preferred withdrawal method, enter the amount, and click Create Request.
3. Please note that each payment method has different limits and fees. You can find these at the bottom of the Wallet window.
How long does a withdrawal take?
Withdrawals are usually processed within the first few minutes and take 5 to 30 minutes on average. We process withdrawals around the clock, including weekends.
Withdrawal speed may depend on how busy the payment system is, but the maximum waiting time is 24 hours, in accordance with our policy.
Withdrawal status “Processing.” What does it mean?
The status "Processing" means that we have approved your withdrawal request and the transaction is being transferred. The funds have already been sent for processing and should arrive in your account soon.
It may take up to 3 days, although transactions are usually completed much faster.
What should I keep in mind before withdrawing funds?
Before withdrawing funds, please note that every transaction is checked to ensure compliance with all website rules set out in our User Agreement.
If you have followed all the rules, your withdrawal will be approved and its status will change to "Processing", which means it has successfully passed the review.
In some cases, funds in your account may be temporarily frozen or forfeited due to a breach of the rules.
Such measures are generally applied when site bonus funds are used incorrectly (bonus stacking, exceeding the maximum bonus withdrawal amount, or choosing ineligible games for bonus play).
If you only plan to use cash top-ups or deposits, you should not encounter any problems with withdrawals.
Withdrawal status “Error.” What should I do?
If your withdrawal request was declined, be sure to contact our customer support team to find out why it was canceled. They will help you resolve the issue and provide the necessary guidance.
If your withdrawal to a mobile bank account has not arrived within 5 business days, contact our support team and we will be happy to help.
Follow the website rules, and your withdrawal will go smoothly and without any problems.
💡 Tip
If you have any questions or need more information, please feel free to contact our customer support team.
We are always happy to help!