Withdrawal status “Error”: what should I do?
If you encounter a withdrawal error when trying to cash out your winnings, don’t worry! In most cases, the issue can be resolved in just a couple of minutes.
We’ve looked at the most common reasons for rejected withdrawals and put together a simple guide.👇
🎰Wagering requirements not met
This is the most common situation. You haven’t yet met the required betting turnover.
What to do:
To meet the wagering requirements, you need to place bets of ≈ $0.012 (1 ₽) or more on slots without the “Instant win” tag.
Bets on Live games and in the “Sports” section do not count toward wagering requirements.
You can check your total bets in your account’s game history or in the statistics below the slot you played.
Once you have met the wagering requirements in full, you’ll be able to withdraw your funds.
🔒Withdrawal limit exceeded
Under clause 5.13 of the User Agreement, the site has daily, weekly, and monthly withdrawal limits. These are not based on calendar dates but on the time of your last successful payout: the daily limit resets after 24 hours, the weekly limit after 7 days, and the monthly limit after 30 days.
What to do:
Read clause 5.13 of the User Agreement to find out the withdrawal limits that currently apply to you.
Reduce your withdrawal request to the limit currently available to you.
If you have reached the limit for the current period, wait for it to reset (24 hours, 7 days, or 30 days after your last withdrawal) and submit a new request.
🪪Verification not completed
The casino may ask you to provide documents to verify your account before withdrawing funds, specifically an image of an identity document. You may be unable to withdraw funds until your account has been verified. This error appears if verification is incomplete, your documents have been rejected, or they are still under review.
What to do:
Open the “Verification” section in your account settings. There you can see your verification status and the reason your documents were rejected.
Complete both verification levels.
If your verification is complete but the error persists, wait 10 minutes; withdrawal access is usually activated automatically. If your status hasn’t changed, contact customer support.
👥Partner funds withdrawal error
Withdrawals of partner (referral) funds are subject to specific rules and restrictions, and errors may occur if these are not followed. Partner balance withdrawals are available on weekdays (Monday to Friday) from 10:00 to 19:00 Moscow time. If you submit a request outside business hours, it will be processed on the next business day.
What to do:
Check whether you have reached the minimum withdrawal amount (listed in the affiliate program terms; link to article).
If you used a fiat withdrawal method, submit a new withdrawal request using cryptocurrency. Referral funds can only be withdrawn in cryptocurrency (USDT, TRX, Bitcoin, and others)!
If you have followed all the rules but the error persists, contact your personal affiliate manager on Telegram – they’ll provide more details about your withdrawal and prioritize resolving the issue!
💱Bank transfer transfer
If you can’t identify a reason for the error and the funds have been returned to your balance, the most likely cause of the withdrawal cancellation is a technical error with the bank transfer. The funds were sent, but the recipient bank or your crypto wallet did not credit them or rejected the payment. There may be various reasons, ranging from incorrect details to an issue on the bank’s or crypto wallet’s end.
What to do:
Carefully check the card, account, or crypto wallet details you entered.
Make sure your card is supported and is not blocked.
Simply submit a new request — in most cases, the second payment goes through successfully.
💡If you’ve checked everything but the “Error” status persists, contact Support or your personal VIP manager. Message us via Live Chat or Telegram, or email us. Include the transaction ID and attach a screenshot of the error. We’ll look into it promptly and help you withdraw your funds!
🚦Error — balance changed
If an error occurred and your balance on the website changed, but the website notifications don’t specify the reason, please contact Support👇
💡 We recommend reviewing the User Agreement before withdrawing funds: