👈We’ve prepared a video guide for you 🔍

We know everyone has their own schedule, so we offer flexible ways to get in touch.

1. 💬Live chat (Recommended)

This is our main tool for fast assistance. Chat is available 24/7.

How to open the chat:

Click your profile icon in the top-right corner of the website;
Select “Live Chat”;“
Go to the “Chat” tab in the window that appears.

How it works: First, an intelligent bot will assist you by helping you find an answer quickly or directing your question to the right specialist. If the bot can’t resolve the issue, you can easily switch to a live agent by selecting the relevant topic in the menu or requesting an agent (if chat messaging is available).
Why it’s convenient: Instant responses, topic navigation, and access to the knowledge base right in the chat window save you time.

2. 📧Email

You can contact us by email about the same issues you would raise in chat. It’s another option if you can’t use Live Chat right now or prefer communicating by email.

For the fastest possible response: So we can start resolving your issue right away, please describe the situation in as much detail as possible in your first email:

Your account’s partner ID (you can find it under “Partners,” in the “Profile” section);
The nature of the issue and a detailed description;
Attach any relevant screenshots or files;
If the issue needs to be reviewed, you can record a short video explaining it or showing the steps that led to the situation.

3. Knowledge Base (you’re here now 🤗)

Before contacting support, take a look at our knowledge base—it already has answers to frequently asked questions.

How to find it: Open Live Chat and go to the “Home” section. There you’ll find organized articles covering a wide range of topics.

💡Tips:

Choose the right speed: For urgent issues (a pending withdrawal, a deposit error, or a bonus crediting issue), use Live Chat. Responses there are almost instant;
Be detailed: When contacting us by email, include all the details of the issue right away and attach screenshots or a short video as evidence. This will save you from lengthy back-and-forth emails asking for more information;
Use the bot menu: In chat, carefully select the topics you need. Choosing the right category (such as “Withdrawals” or “Deposits”) can speed up the resolution several times over.
Keep all your questions in one place: Feel free to ask several different questions in a single conversation, whether by chat or email. The agent can see the full conversation history, which helps them address your issues comprehensively;
Check the knowledge base: Articles are regularly updated and expanded, so your question may already have a step-by-step answer with images.

Don’t face the issue alone!

Open Live Chat from the profile menu (“Live Chat” section)—it’s the fastest way to get help;
Or email us if that’s more convenient for you (remember to include your account’s partner ID and a description of the issue);
Browse the knowledge base in the “Home” tab (available inside Live Chat)—the answer may already be waiting for you there.

We’re here to make your gaming experience comfortable. Choose the contact method that works best for you right now!

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