Support

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If you have any questions or issues when using FreeKassa, follow these instructions to contact support and get help.

Step 1: Go to the FreeKassa website

Enter the FreeKassa support address in the address bar (you can find it by asking our website support chat).

Important! You need to contact support on the website. Telegram support does not handle these deposits.

Step 2: Select the topic “Regarding a completed payment”.

Be sure to provide your email address; the reply will be sent there.

Step 3: Submit the receipt generated on the FK Wallet website with your inquiry.

You can include the OrderID in the description; you can get it from our website support.

- Website registration: Registration is usually not required to contact FreeKassa support. You can receive a reply at the email address you provided.
   
- Response time: Please allow the stated amount of time for a response. If you haven't received a reply within 48 hours, try contacting support again or check your email's “Spam” folder.

We've prepared a helpful article for you: ​

If you have any questions or need additional information, please don't hesitate to contact our support team.

Step-by-step guide to contacting FK Wallet support.

How to Contact FK Wallet Support

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How to Contact FK Wallet Support

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