Support

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If you have any questions or problems using FreeKassa, follow these instructions to contact support and get help.

Step 1: Go to the FreeKassa website

Enter the FreeKassa support address in the address bar (you can find it by contacting our support team via the chat on our website).

Important! You need to contact support via the website. Telegram support does not handle these deposits.

Step 2: Select the topic "Regarding a completed payment".

Be sure to provide your email address; the reply will be sent there.

Step 3: Send the receipt generated on the FK Wallet website along with your request.

You can include the OrderID in the description. You can get it from our support team via the website.

- Website registration: Registration is usually not required to contact FreeKassa support. You can receive a reply at the email address you provided.
   
- Response time: Please allow the stated time for a reply. If you haven't received a response within 48 hours, try contacting support again or check your email's "Spam" folder.

We've prepared a helpful article for you: ​

If you have any questions or need additional information, please don't hesitate to contact our support team.

Step-by-step guide to contacting FK Wallet support.

How to Contact FK Wallet Support

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How to Contact FK Wallet Support

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