If you haven't received the confirmation email, follow these steps:
Make sure your email address is correct. If there are no mistakes, try requesting confirmation again—the first attempt may have encountered an error with your mailbox.
Make sure your mailbox isn't full. Most email services have a storage limit. Once you free up some space, new emails will be delivered as usual.
Check your email security and filtering settings. Emails from the website may be blocked automatically or moved to other folders.
Check the “Spam” and “Promotions” folders in your mailbox. If you can't find the email, contact the website's support team to find out why.
If you haven't received the confirmation email within 5 minutes, try using a different email address or try again later.
If you aren't receiving SMS messages to link your account on the website
The SMS may be delayed by up to 5 minutes. Please wait a few minutes before requesting the code again.
If you still haven't received the SMS, follow these steps:
Check that your phone number is correct.
Make sure your phone is switched on, has network coverage, and can receive SMS messages. Restart your device if necessary.
Check whether incoming SMS filtering (anti-spam) is enabled on your device or by your carrier.
If you're using a VPN, turn it off and try requesting the code again.
Make sure you're using a regular mobile phone number. Confirmation code SMS messages aren't delivered to virtual (temporary) numbers.
If the issue persists and you've followed all the recommendations, contact the website's support team to find out why.
💡 Tip
If you have any questions or need more information, please feel free to contact our support team.
We're always happy to help!