🪪Verification – is the process of confirming a user's identity to keep their account secure. The process consists of two levels: filling out a form and uploading an identity document.
🔍Where can I find the verification section?
You can complete verification in your account settings under “Verification.” If you can't see this section or encounter an error while uploading, try switching browsers, clearing your cache, or switching from mobile data to Wi-Fi.
What are the steps involved?
Level 1: Fill in your personal details.
Level 2: Upload a photo of an identity document and a selfie.
How long does verification take?
Processing times depend on the quality of the uploaded data. Verification usually takes a few minutes, but in some cases it may take longer, or you may need to submit higher-quality documents. You can track your status in the “Verification” section.
How do I complete verification? Which documents should I upload?
To complete verification successfully, please follow these instructions:
Select your country of residence and the type of document you will use to verify your identity.
If you use a passport, upload:
a photo of the main page showing your surname, first name, and patronymic;
a photo of the page showing your place-of-residence registration.
2. Alternatively, you can use a driver's license. In this case, you must upload a photo of the front of the document showing your personal details and the holder's photograph.
💡Before uploading, make sure the images are of good quality: all details must be clear and easy to read. This will speed up the review and help you complete verification without delays.
3. Upload the selected document in the appropriate section.
4. Complete photo verification.
All data and personal information provided by users when submitting documents are protected.
You can upload documents for review on this page:
💡If you're having trouble finding the section or uploading documents, or if you want to check the status of your application:
Contact customer support via live chat or email;
Check the “Verification” section in your account for new requirements, the status of your application, or the review results.