Withdrawal Status “Error”: What Should I Do?
If you encounter a withdrawal error when trying to withdraw your winnings, don’t worry! In most cases, the issue can be resolved within a few minutes.
We’ve covered the most common reasons why withdrawals are cancelled and prepared a simple step-by-step guide. 👇
🎰 Wager Requirement Not Met
This is the most common situation. You have not yet met the required betting amount.
What to do:
To complete the wagering requirement, you need to place bets of at least 0.1 $ on slots that do not have the “Instant Win” tag.
Bets placed in Live Games and the “Sports” section do not count toward the wagering requirement.
You can check the total amount of qualifying bets in your game history on your account or in the statistics section below the slot you played.
Once the wagering requirement has been fully completed, you will be able to withdraw your funds.
🔒 Withdrawal Limit Exceeded
According to Section 5.13 of the User Agreement, the website has daily, weekly, and monthly withdrawal limits. These limits are not tied to calendar dates but are calculated from the time of your last successful withdrawal: the daily limit resets after 24 hours, the weekly limit after 7 days, and the monthly limit after 30 days.
What to do:
Refer to Section 5.13 of the User Agreement to check the current withdrawal limits applicable to your account.
Reduce the amount of your withdrawal request to the applicable limit.
If you have reached the limit for the current period, wait until it resets (24 hours, 7 days, or 30 days after your previous withdrawal) and submit a new request.
🪪 Verification Failed
To withdraw funds, the casino may require account verification documents, specifically an image of an identity document. Withdrawals may not be available until your account has been successfully verified. This error appears if the verification process has not been completed, your documents have been rejected, or they are still under review.
What to do:
Open the “Verification” section in your account settings — there you can see your verification status and the reason for rejection, if applicable.
Complete both levels of verification.
If your verification has been approved but the error is still displayed, wait 10 minutes — withdrawal access is usually activated automatically. If the status does not change, contact customer support.
👥 Affiliate Funds Withdrawal Error
Withdrawals of affiliate (referral) funds are subject to specific rules and restrictions, and errors may occur if these requirements are not met. Affiliate balance withdrawals are available on business days (Monday–Friday) from 10:00 AM to 7:00 PM Moscow time. If a withdrawal request is submitted outside these hours, it will be processed on the next business day.
What to do:
Check whether you have reached the minimum withdrawal amount (specified in the terms of the affiliate program — link to the article).
If you used a fiat withdrawal method, submit a new withdrawal request using cryptocurrency. Referral funds can only be withdrawn in cryptocurrency (USDT, TRX, Bitcoin, and others).
If you have followed all the rules but the error persists, contact your personal affiliate manager on Telegram. They will provide more detailed information about your withdrawal and handle the issue as a priority.
💱 Bank Transfer Error
If you cannot see a specific reason for the error and the funds have been returned to your balance, the most likely reason for the cancelled withdrawal is a technical issue with the bank transfer. The funds were sent, but the recipient bank or your crypto wallet did not credit the funds or rejected the payment. There may be various reasons for this, ranging from incorrect payment details to an issue on the bank or crypto wallet's side.
What to do:
Carefully check the card, bank account, or crypto wallet details you entered.
Make sure your card is supported and has not been blocked.
Simply submit the withdrawal request again — in most cases, the second payment goes through successfully.
💡 If you have checked everything above but the “Error” status remains, contact customer support or your personal VIP manager. Reach out via Live Chat, Telegram, or email, provide the transaction ID, and attach a screenshot of the error. We will investigate the issue promptly and help you withdraw your funds!
🚦Error — Balance Changed
If an error has occurred and your balance on the website has changed, but no reason is provided in the website notifications, please contact customer support👇
💡 We recommend reviewing the User Agreement before withdrawing funds: