How do I withdraw funds?
1. To withdraw funds, simply go to the Wallet section in the top-right corner of the website.
2. Then choose your preferred withdrawal method, enter the amount, and click Create Request.
3. Please note the different limits and fees for each payment method. You can find them at the bottom of the Wallet window.
How long does a withdrawal take?
Withdrawals are usually processed within the first few minutes and take 5 to 30 minutes on average. We process withdrawals 24/7, including weekends.
Withdrawal speed may depend on how busy the payment system is, but the maximum waiting time is 24 hours, as stated in our regulations.
Withdrawal status: "In Progress." What does this mean?
The status "In Progress" means that we have approved your withdrawal request and the transaction is being processed. The funds have been sent for processing and should soon arrive in your account.
It may take up to 3 days, although transactions are usually completed much faster.
What should I keep in mind before withdrawing funds?
Before withdrawing funds, please note that every transaction is checked to ensure compliance with all the website rules set out in our User Agreement. If you have followed all the rules, your withdrawal will be approved and its status will be "In Progress", which means it has passed the checks successfully.
In some cases, funds in your account may be temporarily frozen or forfeited due to a breach of the rules. These measures are generally applied when site bonus funds are used improperly (such as accumulating them, exceeding the maximum bonus withdrawal amount, or choosing ineligible games for bonus play).
If you only plan to use deposits or top up your account, you should not have any problems withdrawing funds.
Withdrawal status: "Error." What should I do?
If your withdrawal request has been declined, be sure to contact our customer support team to find out why it was canceled. They will help you understand the situation and provide the necessary guidance.
If your withdrawal to a mobile bank account has not arrived within 5 business days, contact our customer support team and we will be happy to help.
Follow the website rules, and your withdrawal will go smoothly and without any problems.
💡 Tip
If you have any questions or need more information, please feel free to contact our customer support team.
We are always happy to help!