Withdrawal Status “Error”: What Should You Do?
If you encounter a withdrawal error when trying to withdraw your winnings, don’t worry! In most cases, the issue can be resolved in just a couple of minutes.
We’ve covered the most common reasons for withdrawal cancellations and prepared a simple guide.👇
🎰Wagering requirements not met
This is the most common situation. You haven’t met the wagering requirements yet.
What to do:
To meet the wagering requirements, place bets of at least ≈ $0.012 (1 ₽) on slots without the “Instant Win” tag.
Bets on Live games and in the “Sports” section do not count toward wagering requirements.
You can check your total bet amount in your account’s game history or in the statistics below the slot you played.
Once you’ve met the wagering requirements, withdrawals will be available.
🔒Withdrawal limit exceeded
Under section 5.13 of the User Agreement, the site has daily, weekly, and monthly withdrawal limits. These are not based on calendar dates, but on the time of your last successful payout: the daily limit resets after 24 hours, the weekly limit after 7 days, and the monthly limit after 30 days.
What to do:
Read section 5.13 of the User Agreement to find out the current withdrawal limits that apply to you.
Reduce your withdrawal request to the current limit that applies to you.
If you’ve reached the limit for the current period, wait for it to reset (24 hours, 7 or 30 days after your last withdrawal) and submit a new request.
🪪Verification not completed
The casino may request documents to verify your account before allowing withdrawals, namely an image of an identity document. Withdrawals may be unavailable until your account has been verified. This error appears if verification is incomplete, your documents have been rejected, or they are still under review.
What to do:
Open the “Verification” section in your account settings to view your verification status and the reason for rejection.
Complete both verification levels.
If you’ve completed verification but the error persists, wait 10 minutes; withdrawals are usually enabled automatically. If your status hasn’t changed, contact customer support.
👥Partner funds withdrawal error
Withdrawals of partner (referral) funds are subject to their own rules and restrictions, and failure to comply may result in errors. Partner balance withdrawals are available on weekdays (Monday to Friday) from 10:00 to 19:00 Moscow time. If you submit a request outside business hours, it will be processed on the next business day.
What to do:
Check whether you’ve reached the minimum withdrawal amount (listed in the affiliate program terms; see the article link).
If you used a fiat withdrawal method, submit a new withdrawal request using cryptocurrency. Referral funds can only be withdrawn in cryptocurrency (USDT, TRX, Bitcoin, and others)!
If you’ve followed all the rules but the error persists, contact your personal affiliate manager on Telegram – they’ll provide more details about your withdrawal and prioritize resolving the issue!
💱Banking transfer
If you can’t identify a reason for the error and the funds have been returned to your balance, the most likely cause of the withdrawal cancellation is a technical error with the bank transfer. The funds were sent, but the receiving bank or your crypto wallet did not credit them or rejected the payment. There may be various reasons, from incorrect payment details to an issue on the bank’s or crypto wallet’s end.
What to do:
Carefully check the card, account, or crypto wallet details you entered.
Make sure your card is supported and has not been blocked.
Simply submit a new request—most repeat payments go through successfully.
💡If you’ve checked everything but the “Error” status remains, contact Customer Support or your personal VIP manager. Message us via Live Chat or Telegram, or email us. Include the transaction ID and attach a screenshot of the error. We’ll look into it promptly and help you withdraw your funds!
🚦Error - balance changed
If an error occurred and your balance on the site changed, but no reason is given in the site notifications, please contact Customer Support👇
💡 We recommend reading the User Agreement rules before withdrawing funds: